At CS2 Gaming Hub, we strive to ensure your satisfaction with all our digital products and services. This Refund Policy outlines our procedures and conditions regarding refunds for purchases made on our Website.
By making a purchase on our Website, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.
1. Satisfaction Guarantee
CS2 Gaming Hub offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality of any item in your order, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription deliveries.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Quality Issues: Products that do not meet our quality standards
- Technical Problems: Digital products that are inaccessible or non-functional due to technical issues on our end
- Incorrect Items: Products that were delivered but different from what you ordered
- Unauthorized Purchases: Charges that you did not authorize
- Double Charging: If you were charged more than once for the same purchase
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for digital products
- 30 days of delivery for physical merchandise
- 7 days of subscription billing for recurring subscriptions
Refund requests made after these timeframes may be considered on a case-by-case basis but are not guaranteed.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@cs2gaminghub.com, by phone at +444196811672, or through the "Contact" page on our website.
- Provide Order Details: Include your order number, the items you're seeking a refund for, and the reason for your request.
- Documentation: If applicable, provide any evidence or documentation supporting your refund request.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
For physical merchandise, we may require that you return the item before processing a refund. In such cases, we will provide return instructions and may cover return shipping costs depending on the circumstances.
5. Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Cards: Refunded to the original card (may take 5-10 business days to appear on your statement)
- PayPal: Refunded to your PayPal account (typically processed within 1-3 business days)
- Bank Transfers: Refunded to the originating bank account (may take 5-7 business days)
- Store Credit: In some cases, we may offer store credit as an alternative refund method
6. Digital Products
Due to the nature of digital products, special conditions apply:
- Digital products that can be downloaded or accessed immediately are generally non-refundable once accessed or downloaded, unless they are defective or significantly not as described.
- If you have not downloaded or accessed the digital product, you may be eligible for a refund within 14 days of purchase.
- We may verify whether digital content has been accessed before processing a refund.
7. Subscription Services
For subscription-based services:
- You may cancel a subscription at any time through your account settings or by contacting customer service.
- Cancellations take effect at the end of the current billing cycle.
- If you cancel within 7 days of being charged for a renewal, you may request a refund for that renewal period.
- Partial refunds may be issued for unused portions of premium subscription periods, at our discretion.
8. Non-Refundable Items and Services
The following items and services are generally non-refundable:
- Gift cards or vouchers (unless required by applicable law)
- Downloadable content after it has been accessed or downloaded
- Services that have been fully performed or consumed
- Custom or personalized items made to your specifications
- Purchases where the refund request is made after the eligible timeframe
9. Exceptions and Special Circumstances
We understand that exceptional situations may arise. In cases not covered by this policy, we will review refund requests on a case-by-case basis, taking into account:
- The nature of the product or service
- The specific circumstances of the request
- Your purchase and account history
- Applicable laws and regulations
We reserve the right to make exceptions to this policy at our sole discretion.
10. Chargebacks
We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the suspension of your account and additional fees.
If you believe you have been charged incorrectly, please contact our customer service team first to seek a resolution.
11. Changes to this Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of our services following any changes indicates your acceptance of the new Refund Policy.
12. Contact Us
If you have any questions about this Refund Policy, please contact us:
- By email: support@cs2gaminghub.com
- By phone: +444196811672
- By mail: 94 Jane Extension East Stephaniemouth, AB31 4DX, United Kingdom
