Shipping policy

We currently ship within the USA only. For any questions, contact us at (725)-712-2707 or support@SAUNAMODE.com.

Free Shipping

  • All our Maxxus, Finnmark, and Harvia products come with free shipping.
  • No additional charges apply for standard shipping.

Order Processing and Shipping

  • Handling Time: Orders are processed within 1-2 business days (Monday – Friday).
  • Shipping Time: In-stock items are typically delivered within 3-9 business days.
  • Shipping Carriers: We use UPS Ground and FedEx Ground for all our deliveries.

Order Confirmation and Tracking

  • A confirmation email will be sent after your purchase.
  • Once your order ships, you will receive an email with tracking information.
  • If you do not receive tracking details within 6 business days, please contact us at ssupport@SAUNAMODE.com.

Inspecting Your Delivery

  • Always check your package upon delivery. If any visible damage is present, note it on the delivery receipt.
  • Any damage or missing items must be reported within 48 hours for prompt resolution.

Lost or Damaged Shipments

  • If your package is lost or damaged during transit, contact us immediately at support@SAUNAMODE.com for assistance.

Order Refusal Policy

  • Orders refused for reasons other than damage or shipping errors may incur a 20% restocking fee and any applicable return shipping costs.

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